What you get with all packages
Besides what has already been mentioned and outlined, each package will have at least five email accounts available - Larger organizations may have an additional account for each editor.
Every website we host has nightly backups in the datacenter and weekly offsite backups. For larger organizations data will be backed up either monthly or bi-weekly to offline storage drives or dvd's.
None of our clients are subjected to normal "shared" hosting - each site is hosted on one of our constantly monitored servers which has a strict limit to number of accounts as well as traffic, and no third party access is granted.
No client shell access is granted. For the safety of our customer's data, only our system admin's and programmers have access to our systems.
Payment and Services
Payment is expected before services are rendered, and your particular plan is outlined in our services agreement. This pdf file is emailed to you when your account is set up and is available to download from the product page. (for example on your installation purchase page, or product purchase page in our client area)
A record of your purchase history can also be found in your customer account area. New customers always have a 30 day money back guarantee at emdwebservices which begins at payment date (unless specified otherwise in your agreement).
PLEASE NOTE: Monthly-pay accounts are self monitored unless set for recurring billing, so please be aware that we will only notify you once by email when payment is due. This is in the form of an email, mailed 10 days prior to the due date. If your account payment is 14 days in arrears it will be terminated.
Annually paid accounts are notified 30 days prior to renewal by email. Normally we will contact you twice if there is no initial response, after which the account will be terminated when 14 days past due.
Hosting plans are payable monthly or annually. To pay annually, just add the number of months desired (12 - 24) to your shopping cart before checkout. There is a 17% discount applied at the 12 month level and above.
Acceptable Use
We do not host pornographic material, politically inflamitory content, hater content, illegal content, or spammers. If you have a question about specific content, or you just aren't sure if your project falls in one of these categories, please contact us.
Cancellation
In the event you would like to close your account with emdwebservices, simply call or email us... For customers who have a positive account balance, a refund for unused hosting will be issued within 24 hours. EMD Web Services also retains the right to discontinue service to anyone for any reason.
Your website files/databases are always freely available should you want to leave us - just contact us and we will download your preference of csv or sql database files. This policy applies to active accounts only and may or may not include migrating entire accounts to other servers.
Please contact us with any questions not covered here! Thanks!